Frequently asked questions

You upload three things during booking: your Aadhaar, your Driving Licence and a current selfie. Bring the original Driving Licence and Aadhaar (or passport for NRI and foreign nationals) when you collect the vehicle.

Yes. They are uploaded over a secure connection into private storage and are visible only to Ruby Travels through a protected admin login. They are never attached to an email, never included in your booking PDF and never given a public link.

Your Aadhaar, Driving Licence, selfie and payment screenshot are deleted 12 months after your hire ends. We keep them that long in case a traffic penalty, toll or damage claim arrives after the vehicle is returned. Your booking record — name, contact, vehicle, dates and amounts — is kept for 6 years, because Indian tax law requires it. Full detail is in our Privacy Policy.

Yes. You collect from the exact branch you select during booking. Ruby Travels currently serves 4 locations: Surathkal, Mangalore (Kulshekar), Deralakatte, Udupi.

Cars can be delivered around Mangaluru and Udupi within roughly 100 km. Bikes and scooters are not delivered; they are collected from a branch. Delivery costs ₹500 for the first 20 km on a car with up to five seats (then ₹25 per km), and ₹750 for the first 20 km on a larger car (then ₹30 per km). Distance beyond 20 km is agreed with you. Delivery is a request, not a guaranteed service: Ruby Travels confirms it manually for your date, time and location before the booking is accepted.

You may request any day and time. Ruby Travels confirms the exact timing with you. Only the Udupi location currently operates around the clock.

250 km per day for cars and 200 km per day for bikes and scooters. Beyond that, each vehicle has its own extra-kilometre rate, shown on its detail page and charged at drop-off.

Each vehicle has a refundable security deposit, listed on its page. It is separate from the rental, is not taxed, and is returned after the vehicle is inspected at drop-off.

5% GST on the rental for a normal booking. If you need a GST invoice for a registered business, select Need a GST invoice? during booking and provide your business name, GSTIN and billing address; 18% then applies. The security deposit is never taxed.

Vehicles are registered for all-Karnataka travel. For Goa, Kerala or Tamil Nadu, inter-state permit charges apply. Tell Ruby Travels your plan before you collect the vehicle.

The vehicle is supplied with a minimum fuel level and should be returned at the same level.

By UPI, or by bank transfer where those details are published. There is no card or online payment gateway. You pay externally, then upload a screenshot of the transfer so Ruby Travels can check it.

No. After you submit your payment screenshot your request shows Booking request received — payment pending verification. Ruby Travels checks the payment, your documents and vehicle availability by hand, and only then does it become Booking confirmed. You get an email and a PDF at each of those two stages.

You can cancel with a refund only if you tell us within 30 minutes of making the booking. After that, no refund applies. A rental cannot be shortened once booked, and returning early does not earn a refund. If you have not arrived within 1 hour of your start time the booking is cancelled with no refund, though you may take any other vehicle available then. To extend, tell us at least 4 hours before the hire ends. The full wording is in our Terms and Conditions.

Nothing is lost. Your booking and payment are already saved, and your confirmation email arrives once Ruby Travels verifies it.

You can call or message Ruby Travels for help at any time. Those are support channels: a message on its own does not create or confirm a website booking. To hold a vehicle through the website, complete the booking form.